Terms of Payment:

 A- The Customer shall pay the Total Value of the Product to the Company in the following manner;

·        On placing the order – 20 %

·        On booking the Installation Date – 45 %

·        Fortnight [14 Days] before the Installation date – 35 %

B- The Customer shall be provided a Payment Voucher for each Payment.

C- The Company shall be entitled to modify the Installation Date; in case the Customer delays the third Installment.

 

Installation:

A- The Product shall be completely based on the design as well as the specifications provided by the Customer, and any changes or modifications or additions to the same shall require a payment of an additional value to the Total Value of the Product.

Note that the company's products do not include a wooden background or a base, while one or both of them can be added in case the customer so requests, provided that it shall pay an additional value to be estimated according to the measurements and design.

 

B- The customer shall confirm that it has perused, understood and agreed to the details of the submitted designs by the sales engineer, and signed all its pages. It also approved the type and color of wood, accessories, components and supplies indicated in the design, as well as it declared that it fulfills its requirements and needs. Accordingly, the customer agrees to start the manufacturing work.

 

C- The Customer shall ensure that the site for Installation shall be ready for Installation, and any delays caused due to non-fulfilment of this condition, shall befall upon the Customer, and any additionally expenses that may be incurred by the Company shall be reimbursed by the Customer:

•The site shall be dry and free of dust, and workers shall be allowed to enter and leave it without any   obstacles or risks, starting from eight in the morning until ten in the evening. Whereas, working times may change during Ramadan month, and it shall be agreed upon with the customer in advance.

•The floor of the building shall be ready, and electrical supplies shall be available for lighting purposes and equipment operation.

•The location of the electrical connections and water pipes located in the place of installation shall be determined to avoid any damage. Whereas, the company shall not be responsible for the damages that may result from the lack of accurate information about the location of these facilities.

 

D- In case the customer wishes to change the installation date, it shall notify the company at least fifteen days before the specified date. The following is an explanation of the company's and the customer's obligations in the installation process:

• If the Company arrives for Installation on the Installation Date, and the Installation is rescheduled due to lack of availability of the Site, inability to enter Site, or the lack of Electricity Source, the Customer is liable to pay a fine of AED 500/-.

• If any rescheduling of the Installation takes place due to either Person, then the Person responsible for the rescheduling shall pay a Fine of AED 250/- to the other Person, for each day of such delay.

 

E- The installation process shall include installing a metal strip holder for the closets that is screwed into the walls and floors. In the event that the customer wishes to move the closets from its place or cancel the contract with the company for any reason, then the company shall not be obligated to repair what results from the process of dismantling the closets from their place.

 

Warranty, Modifications & Refund:

A- the company provides a 25-year warranty for all products from the date of installation.

B- This Warranty shall not cover glass materials, mirrors, leather, cloth, electrical Work, marble, basins and their contents, and what results from accidents, misuse, or exposure of the product to unusual weather conditions, such as high temperature, humidity, and water leakage.

C- The warranty upon the Lighting shall be valid for only one year from the date of Installation.

D- Maintenance, changes or returns during the warranty period depends on the available materials at the company at that time and does not guarantee the availability of the same materials used on installation. 

E- In the event that the customer requests disassembly, transfer or reinstallation of the products in the same location during the warranty period, this shall be at an additional cost equivalent to 15% of the contract value, with a minimum of AED 2,500, which shall not include any addition or modification.

F- In the event that the customer requests disassembly, transfer or reinstallation of the products in another location during the warranty period, this shall be at an additional cost equivalent to 25% of the contract value, with a minimum of AED 2,500, which shall not include any addition or modification.

G- In the event that the customer requests disassembly or installation of the products after the end of the warranty period, the company shall submit a new quotation after evaluating the condition of the products and calculating the additions or repairs that may result from the process of dismantling, transporting or installing.

H- The company shall not be responsible for reinstalling the closets if they are removed by another party, and the guarantee shall then be null and void.

I- In the event that the customer requests to modify the design by canceling parts of the product before or after installation, the company shall be entitled to deduct 30% of the canceled part.

J-In the event that the customer requests to modify the product before or after installation, this shall be at an additional cost and with a new quotation as per the modified design.

K- The company shall reserve the right to accept or refuse partial installation.

L- In the event that the customer requests to annul the contract after contracting, the company shall be obligated to refund the paid value to the customer, minus 5% of the contract value.

M- In the event that the customer requests to annul the contract after setting the installation date, the company shall be obligated to refund the paid value to the customer, minus 15% of the contract value, if the product was not yet manufactured and 30% of the contract value in case the product was already manufactured.

N- In the event that the customer requests to annul the contract after installation, the company shall be entitled to deduct 50% of the contract value. Also, the company may purchase glass or mirrors panels for this particular contract and cannot be used in other contracts, so in case the customer wants to annul the contract with the company after the company has bought the necessary glass for its contract, the value of the glass or mirror panels shall be deducted from the refund amount and the glass or mirror panels will be the client’s right.

O-any kind of refund shall be processed to the contracted registered name only

P- If the customer is not satisfied with the Product within 7 days of installation, they may request a refund as long as the materials are undamaged. The Product must be returned in its original condition, or a refund may be issued. However, the refund shall not include outsourced materials costs such as mirrors, sliding doors, etc. 

 

 Maintenance 

The initial maintenance visit shall be complimentary, and at no cost. Subsequent maintenance visits shall incur a fee of AED 200/-, per visit.